Dr. Michael Sonick is proud to present his new book, Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High-Quality Care Experience for People and Practitioners. Here, Dr. Sonick presents the ins and outs of building a patient-centric practice, based on his own experience offering exceptional service informed by human connection in Fairfield, Connecticut, at Fairfield County Implants and Periodontics. The truth is, the current medical system treats people as numbers. It is your responsibility to break down the barriers keeping you from connecting to your patients — a valuable lesson for any service-based business.